This in-depth FCRA training course is followed up by a comprehensive 34 question exam mixed with multiple choice and true/false answers, which 80% or better is required to pass. This certificate was designed specifically for users of consumer credit reports. The certification is conducted through Consumer Data Industry Association (CDIA) which is recognized as the “gold standard” in the industry and is renewed every 2 years. Although other companies offer this certification, CDIA is the preferred vendor by the Experian Credit Bureau.

This is a very intensive week-long training that is geared towards the human element, being able to express empathy and sympathy and instructions on how to properly interact with an ID theft victim. Internal case management and processes are taught as well as how to handle the delicate phases of crisis management that one experiences in such traumatic events. Restoration Specialists must complete this training prior to handling a case load. There are 70 multiple choice, true and false and essay questions totaling 130 points, requiring a minimum of 85% proficiency to complete the examination.

The Restoration Specialist Case Management training is ongoing and continues throughout the Restoration Specialist’s employment with weekly Restoration Specialist meetings to review case load, monthly group meetings to review client changes, updated processes, service level goals, latest ID theft schemes, etc. and ongoing ID Theft and Relationship Manager training focused on internal website functionality, new products and configuration, etc.

This licensing is conducted through the Arizona Department of Public Safety and every Restoration Specialist is fingerprinted and goes through an FBI background check conducted every 2 years. There are many disqualifiers for this licensing such as: no Felony convictions and indictments (past or present) and any misdemeanors that involve personal violence, misconduct with a deadly weapon, dishonesty or fraud, arson, theft, domestic violence, narcotics, sexual misconduct, etc. This FBI background check is in addition to the standard background check performed on each restoration specialist and is updated annually

Each applicant for this certification must apply to take the CFCI exam and meet the following requirements: (1) must be an IAFCI member; (2) have a minimum of 3 years of experience in an area directly related to financial crimes investigations and; (3) must be currently working in the financial crimes industry in a position directly related to financial crimes investigations; (4) Pass 150 question exam; maintain certification with 20 credits every 3 years.

The CIPA certification is offered through the Identity Management Institute the Center for Identity Governance. The CIPA program is an international certification which is designed for professionals who educate, guide, and support businesses and consumers with their identity theft prevention, detection, investigation and resolution services. This certification is renewed annually.