Frequently Asked Questions

Who is LibertyID?

Millions of Americans have their identities stolen every year, and reversing the damage can be complicated, time consuming and emotionally devastating. LibertyID’s fully managed identity theft restoration service delivers unmatched value when a victim needs it the most by providing “white glove” concierge service that completes all aspects of the identity restoration process for the victim.

We are the identity theft restoration experts in the industry, having restored tens of thousands of victims with a 100% success rate. We fix stolen identities and there is no limit to the time and effort that we will spend to reverse the damage and return you to 100% pre-event status. Sign up for an annual subscription and rest easy knowing that if your identity is stolen, we will fix it.

What Does LibertyID Offer?

We offer best-in-class fully managed identity theft restoration. Learn more here.

What does Fully-Managed Identity Theft Restoration include?

We offer Fully Managed Identity Theft Restoration. That means if you’re a LibertyID member and your identity is stolen, you’ll have someone to call who will do the work for you. Our certified restoration specialists could save you hundreds of hours of work by placing fraud alerts, making all the necessary phone calls, filing the disputes and contacting government agencies, creditors, insurance companies and more.

Additionally, using a limited power of attorney, the specialist will:

• Place fraud alerts at the three major credit bureaus for you.

• Provide you with copies of credit reports from all three credit bureaus and review the reports with you to identify fraudulent activity.

• Initiate single bureau credit monitoring, which will be in place throughout the recovery process and for a full 12 months after your case is resolved.

• Assist you in completing the Identity Theft Affidavit from the Federal Trade Commission to establish your rights as a victim.

• Contact the Social Security Administration, U.S. Postal Service, Internal Revenue Service, Department of Motor Vehicles, and other agencies as needed, to reverse any wrongful information, transactions, or misuse of official documentation as applicable to your case.

• Submit disputes on your behalf to credit card companies, banks, lending institutions, utility companies, cell phone carriers and more.

• Research and document any fraudulent transactions, false accounts, or contracts signed with creditors, banks, utility companies, leasing agents, medical facilities, etc., and follow up to make sure all erroneous information is removed from your credit file.

• Create and maintain a law enforcement grade case file to assist local and federal law enforcement in the prosecution of the perpetrators.

• Research public record databases to find and correct erroneous non-credit related information

• In the event that you lose any of your Personally Identifiable Information (PII), a Restoration Specialist will be available to assist you in addressing and replacing the lost documentation, such as credit cards, licenses, passport, and/or government-issued documents.

• Provide you with a complete copy of your credit report and score from one of the major credit reporting agencies, once per year. You can pull additional copies for an extra fee.

• Monitor your credit for a full 12 months after your case is closed.

Why don’t you provide credit report monitoring?

Less than 17% of identity thefts trigger a credit monitoring alert. The most serious forms of identity theft, like tax-related identity theft, employment identity theft, and criminal identity theft, will not be revealed by credit report monitoring. Additionally, there are online companies that offer free credit report monitoring. The bottom line is credit monitoring doesn’t prevent identity theft — no one can prevent identity theft — and may provide a false sense of security. We believe restoration is the answer to identity theft.

If your identity is stolen, we will begin monitoring your credit report as soon as we open a case for you. If there is erroneous information related to your stolen identity, your dedicated Restoration Specialist will work diligently to be certain it’s removed and your identity is restored to pre-event status.

What are the common forms of identity theft?

1. IRS Tax Identity Theft
2. Bank Account Takeover Fraud
3. Credit Card Fraud
4. Social Security Identity Theft
5. Utility Fraud
6. Cell Phone Fraud (new account)
7. Cell Phone Fraud (existing account takeover)
8. Lost Wallet
9. Phone Scams
10. Collection Letters/Phone Fraud
11. New Loan Fraud
12. Unemployment Fraud
13. Account Password – Online Accounts
14. Computer Compromised/Hacked
15. Compromised – Data Breach
16. Family Fraud
17. Familiar Fraud
18. Home Invasion
19. Deceased Fraud
20. Social Media Fraud
21. New Bank Account Fraud
22. Employment Fraud
23. Debt Parking and Credit Reporting Agencies Assistance/Alert Fraud
24. Address Change Fraud
25. Child Identity Theft
26. Criminal Identity Theft
27. Email Scams
28. Medical Benefits Fraud
29. Synthetic Identity Theft
30. Fraudulent Property Liens/Paper Terrorism
31. Home Title/Deed Fraud

Does LibertyID require clients to sign a limited power of attorney?

Yes, but only if a limited power of attorney is required to complete the identity theft restoration. Not all types of identity theft require this step and we only take this step if it is needed to complete the restoration.

What is LibertyID’s experience resolving fakes 1040s filed with the IRS?

Fake 1040 filings with the IRS is a common form of identity and LibertyID has extensive experience in resolving this type of identity fraud.

How much experience do LibertyID Restoration Specialists have resolving identity theft?

On average, our Restoration Specialists have 17 years experience resolving identity theft.

I am not a subscriber and have had my identity stolen. Can you still help me?

Please contact us and we’ll give you a call and see if we can help, please use this form to contact us.

I am not a member and have lost or had my wallet/purse stolen. What do I do next?

At this time your identity has been compromised and you’re at a much higher risk for identity theft. Sign-up now for LibertyID and be prepared in case your identity is stolen and used fraudulently.

Where can I read the Terms and Conditions and other Policy documents?

Terms & Conditions are at the bottom of each page of our website or click here.

I am a subscriber and have had my identity stolen what do I do?

Please click here to contact us so we can start your restoration process.

I am a subscriber and have lost or had my wallet/purse stolen. What do I do now?

Please click on this link to take you to the appropriate page.

How do I update my contact information?

Please click here to provide your updated information.

When does my subscription renew?

Click here to contact us and we will confirm your renewal date.

How do I login to my LibertyID account?

One of the benefits of LibertyID is that you don’t need a login or a password and there isn’t a long list of information to complete. If you have your identity stolen, submit your case here and you will be assigned a LibertyID restoration advocate who will handle your identity theft recovery for you.

What is an Identity Care Account?

You are assigned an Identity Care Account if you have an active restoration in process. This is the portal where you can review the status of your restoration. You can access your Identity Care Account using the secure login and password you established during your identity theft restoration enrollment.

Are my spouse or children covered under my subscription?

We offer three plans:
$199 – Single – yourself
$249 – Couple – you and your spouse/partner
$399 – Extended Family – you, your spouse/partner, your parents, your spouse/partner’s parents and up to six children, age 25 and under, living at home.

If you have questions about your subscription details, please use this form to contact us.